At Himalayan Soul, we aim to provide high-quality food and service. Because our products are freshly prepared food, we do not accept returns.
Refund Eligibility
Refunds (full or partial) or a replacement may be offered if:
- You did not receive your order but payment was taken.
- You received the wrong items.
- Items were missing from your order.
- The food was damaged, unsafe, or not fit for consumption.
How to Request a Refund
If there is an issue with your order, please contact us as soon as possible and within 2 hours of receiving your order:
- Phone: 020 3352 2938
- Address: 58 Willesden Lane, London, NW6 7SX, United Kingdom
Please include your order details (name, order time, and what went wrong). Photos may be requested to help us investigate.
Refund Processing
Approved refunds are processed back to the original payment method. Depending on your bank or card provider, refunds may take 3–10 working days to appear.
Non-Refundable Situations
We cannot offer refunds where:
- You change your mind after the order has been prepared.
- Incorrect details were provided (wrong address, wrong phone number, or customer unavailable).
- The issue is based on personal taste or preference.
- Delivery delays occur due to factors outside our control (traffic, weather, access issues).
Contact
If you have any questions about this policy, please contact us:
- Phone: 020 3352 2938
- Address: 58 Willesden Lane, London, NW6 7SX, United Kingdom
- Trading Under Limited Company :KOSHI LTD
- Address: DBA : HIMALAYAN SOUL